Partnering with Grand Bezer has been a game-changer for Crest Inn Apartment and Suites. They have helped to instill a culture of exceptional customer service within our staff. Grand Bezer goes beyond the basics, emphasizing genuine care, personalized attention to detail, and exceeding guest expectations in every interaction. This focus on service excellence has resulted in consistently positive guest reviews, highlighting the warmth, attentiveness, and proactive approach of our staff. We've seen a remarkable improvement in guest satisfaction, and our team is more engaged and empowered thanks to Grand Bezer's expertise.
A Brief Case Study On Our Impact At Crest Inn Apartment And Suites
Location
Plot 526, Shehu Yar’adua Wy, District, Abuja, FCT
The Challenge
- Inconsistent Customer Service: While some staff members provided good service, inconsistency and a lack of personalized attention detracted from the guest experience.
- Standardization for Extended Stays: Crest Inn struggled to cater to the specific needs of extended-stay guests who required a more personalized and attentive service approach compared to traditional hotel stays.
What We Did
- Personalized Service Training: We implemented customized training programs for Crest Inn staff. The training emphasized genuine care, proactive guest interaction, anticipating guest needs, and exceeding expectations throughout their stay. This ensured a consistent and personalized service experience for all guests.
- Extended Stay Expertise: We leveraged our knowledge of the Abuja hospitality market and specifically the extended-stay segmen which helped us tailor service protocols to cater to the unique needs of long-term guests, such as offering personalized recommendations and anticipating regular needs (e.g., grocery deliveries, laundry services).
Our Six Step Strategy
Streamlined Operations
We optimize your hotel’s workflow, from housekeeping to front desk, for efficiency and guest satisfaction.
Expert Staff & Training
Our qualified personnel and ongoing training ensure exceptional service delivery across all departments.
Data-Driven Decision Making
We leverage data analytics to optimize resource allocation, pricing strategies, and guest experience.
Proactive Maintenance & Guest Comfort
We combine preventative maintenance with guest-centric solutions to minimize disruptions and maximize comfort.
Robust Revenue Management
We employ strategic pricing tactics to maximize occupancy and profitability while considering guest value.
24/7 Support & Communication
We’re always available. Our around-the-clock support and transparent communication keep you informed.
95%
Client Retention Rate
Our clients choose to keep working with us even after 12 months because our results are incredible
10+
Happy Clients
Our clients span across the city of Abuja.
1.7 B+
Revenue Generated (last three years)
Great results speak for themselves.